Techson
Salesforce CRM: Empowering Your Business
What Is CRM?
CRM (Customer Relationship Management) is more than just a database; it’s a dynamic technology that fuels growth across various business functions. Whether you’re a small startup or a large enterprise, CRM helps you manage and nurture customer relationships throughout their lifecycle.CRM technology helps organizations build and grow relationships across the entire customer lifecycle, including:
- Marketing
- Sales
- Commerce
- Services
- IT
Techson
What We Provide
Sales Cloud Services
Lead Management: Capture, track, and nurture leads effectively. Opportunity Management: Optimize your sales pipeline and close deals efficiently. Account and Contact Management: Maintain a comprehensive view of customer interactions. Sales Analytics: Leverage data insights to make informed decisions.
Service Cloud Services
Case Management: Resolve customer issues promptly with automated workflows. Knowledge Base: Create and manage a repository of solutions for common queries. Live Chat and Omni-Channel Support: Engage customers across multiple channels. Service Analytics: Monitor performance and enhance service quality.
Marketing Cloud Services
Email Campaigns: Design, execute, and track targeted email marketing campaigns. Social Media Integration: Manage social media interactions seamlessly. Personalization: Tailor marketing messages based on customer behavior. Marketing Automation: Streamline repetitive tasks and nurture leads.
Commerce Cloud Services
E-Commerce Solutions: Build and optimize online stores for seamless customer experiences. Order Management: Efficiently handle orders, inventory, and fulfillment. Personalization and Recommendations: Enhance product discovery for shoppers. Mobile Commerce: Enable mobile shopping and transactions.
Business Intelligence (BI)
Tableau Integration: Visualize and analyze data for strategic decision-making. Reporting and Dashboards: Monitor key metrics and performance indicators.
